Responsible Gaming

Introduction

At Propel Health Care, we are committed to promoting responsible gaming practices. Gambling should always be viewed as entertainment, not as a way to earn money or solve financial problems. Online casino gaming carries risks, and it is important to gamble only with money you can afford to lose.

We encourage all players to enjoy gaming responsibly and within their means. If at any point your gaming becomes a concern, please reach out for support immediately.

Age Verification

You must be at least 18 years of age (or the legal age for gambling in your jurisdiction) to access and use our services. We take age verification seriously and comply with all Australian gambling regulations. By using our platform, you confirm that you meet the minimum legal age requirement.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Below are common warning signs. If you recognize any of these behaviours in yourself or someone you know, please seek help:

• Chasing losses: Continuing to gamble to recover money you have lost
• Hiding gambling: Concealing the extent or frequency of your gambling from family and friends
• Gambling with borrowed money: Using credit, loans, or borrowed funds to gamble
• Neglecting responsibilities: Prioritizing gambling over work, study, family, or personal obligations
• Increasing stakes: Needing to gamble larger amounts to achieve the same excitement
• Failed attempts to stop: Repeated unsuccessful efforts to reduce or control gambling
• Mood changes: Becoming irritable, anxious, or depressed when unable to gamble
• Financial problems: Experiencing debt, unpaid bills, or financial distress due to gambling
• Relationship strain: Conflict with family, friends, or partners related to gambling habits
• Escapism: Using gambling to escape from problems, stress, or negative emotions

Self-Help Tools

Most responsible gaming platforms offer tools to help you maintain control. These may include:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the maximum amount you can lose during a session or over a set period
• Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
• Session Time Limits: Set automatic session duration limits to encourage regular breaks
• Self-Exclusion: Voluntarily exclude yourself from accessing gaming platforms for a period you choose (typically 6 months to several years)
• Account Pause: Temporarily suspend your account without permanently closing it

We encourage you to use these tools as part of your responsible gaming strategy.

Support Organizations in Australia

If you are struggling with problem gambling, professional help is available. The following organizations provide free, confidential support to Australians:

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free counselling and support services available 24/7
• Gamblers Anonymous
  Peer-support meetings and resources for problem gamblers
• National Gambling Helpline
  Call 1800 858 858 for confidential support (available in Australia)

International Support Organizations

For players from other regions, the following organizations offer support:

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org

Take Action Today

If you are experiencing problem gambling, please know that help is available and recovery is possible. Reaching out to a support organization or counsellor is a sign of strength, not weakness.

Don't wait—if gambling is affecting your life, contact a support service today. Your mental health and wellbeing matter.